Frequently Asked Questions

You can book a package through multiple channels:

• • Online through our website by filling the inquiry form
• • Call us directly at +91 73055 44532
• • Email us at bookings@menorahholidays.in
• • Visit our office in Bangalore
• • WhatsApp us for quick responses

Our team will guide you through the entire booking process and help you customize your package if needed.

We accept the following payment methods:

• • Bank Transfers (NEFT/RTGS/IMPS)
• • UPI Payments
• • Credit Cards (Visa, MasterCard, AmEx)
• • Debit Cards
• • Online Payment Gateways
• • EMI Options (for select packages)

Yes, a booking amount is required to confirm your reservation. Typically, we require:

• • 30-50% advance payment at the time of booking
• • Balance payment 15-30 days before departure
• • Payment schedules may vary based on package and destination

Our team will provide you with a detailed payment schedule during booking.

Cancellation charges vary by package and timing:

• • More than 45 days before departure: 10-20% cancellation charge
• • 30-45 days before departure: 25-35% cancellation charge
• • 15-30 days before departure: 50-60% cancellation charge
• • Less than 15 days: 75-100% cancellation charge

Please refer to our detailed cancellation policy document or contact us for specific package terms.

Yes, we offer easy EMI options for select packages. EMI facilities are available through:

• • Credit cards (3, 6, 9, 12 months tenure)
• • Partner finance companies
• • No-cost EMI on selected packages

Contact our team for current EMI offers and eligibility criteria.

Yes, we provide complete visa processing support including:

• • Documentation guidance and checklist
• • Form filling assistance
• • Application submission
• • Follow-up with embassy/consulate
• • Biometric assistance where needed

Visa charges are additional and vary by destination. Our team will guide you through the entire process.

Visa processing time varies by country:

• • Gulf Countries (UAE, Qatar, Oman): 3-5 working days
• • Asian Countries (Japan, Korea, Thailand): 7-15 working days
• • European Countries: 15-21 working days
• • USA, UK, Australia: 21-45 working days

We recommend starting the visa process well in advance to avoid any last-minute issues.

For international travel bookings, you typically need:

• • Passport (with minimum 6 months validity)
• • Passport size photographs
• • PAN card copy
• • Visa application forms (we'll provide)
• • Travel insurance documents
• • Additional documents as per destination requirements

Our team will provide a complete checklist specific to your destination.

Fixed departure tours are pre-scheduled group tours with:

• • Specific departure dates announced in advance
• • Guaranteed departures regardless of group size
• • Fixed itinerary and inclusions
• • Competitive group pricing
• • Professional tour guide throughout

These are ideal for solo travelers, couples, or families looking for cost-effective group travel.

Our fixed departure packages typically include:

• • Round-trip international flight tickets
• • Accommodation (3-star to 5-star hotels)
• • Daily breakfast and specified meals
• • All transfers and transportation
• • Guided sightseeing tours
• • Visa assistance
• • Tour manager/guide throughout

Specific inclusions vary by package. Please check individual package details.

Absolutely! Many solo travelers join our group tours. Benefits include:

• • Meet like-minded travelers
• • More affordable than solo travel
• • Safe and organized travel
• • No single supplement on twin-sharing basis

Single room supplements are available at additional cost if you prefer privacy.

Our group tour sizes typically range from 15-25 travelers per group. This size ensures:

• • Personalized attention from the tour guide
• • Easy management and coordination
• • Better group dynamics and interactions
• • Efficient sightseeing and activities

Yes! We specialize in creating tailor-made itineraries. You can customize:

• • Travel dates and duration
• • Accommodation category (3-star to luxury)
• • Activities and sightseeing
• • Meal preferences
• • Transportation options
• • Special requirements (honeymoon, family, adventure, etc.)

Share your requirements with us, and we'll create a personalized package just for you.

Customization costs depend on your specific requirements:

• • Accommodation upgrades
• • Additional activities or excursions
• • Private transfers vs. shared
• • Season and availability
• • Group size

Contact us with your preferences, and we'll provide a detailed quote at competitive rates.

Yes! We offer round-the-clock assistance during your travel through:

• • Emergency helpline numbers
• • WhatsApp support
• • Tour manager on ground (for group tours)
• • Local partner assistance

You'll receive all emergency contact numbers before departure.

Contact our emergency helpline immediately:

• • Call our 24/7 helpline number
• • Message your tour manager (for group tours)
• • Contact local supplier/hotel directly
• • Reach out to our Indian office

Our team will work swiftly to resolve any issues and ensure your travel continues smoothly.

Travel insurance inclusion varies by package:

• • Some premium packages include basic insurance
• • Additional coverage available at extra cost
• • We strongly recommend comprehensive travel insurance
• • Coverage for medical emergencies, trip cancellations, lost baggage, etc.

Our team can help you select the right insurance coverage for your trip.