1.1) In these Conditions all references to "we", "us", and "our" refer to "Menorah Holidays"
1.2) The terms "you" and "your" refer to the person who enters into a Contract with "Menorah Holidays" for the provision of services.
1.3) "Infant" mean a person below the age of two years and "Child" mean a person of two or more years and below the age of twelve years.
1.4) "Contractor" / "Supplier" means supplier of any infrastructural facility and shall include hotel managements, airlines, caterers, restaurants, places and tickets of entertainment like theme parks, showrooms, museums, art galleries etc. shipping company, railway, ferry, cruise, coach who are to provide the services to the Traveler.
1.5) Tour means trip, package, holiday, cruises, or otherwise inclusive arrangement booked by you.
1.6) "Tour Cost" means the tour cost mentioned in the Booking form / brochures / online and other payments such as taxes, surcharges etc. payable by the agent/client to the Company.
1.7) "Brochure" means printed brochure, Website, itinerary, leaflets, booklet, Price Grid.
1.8) "Website" mean www.menorahholidays.in and "Web pages" means pages on the Website www.menorahholidays.in
1.9) Written or in writing refers to any correspondence, either by email or by post, between you and Menorah Holidays. or by notification on the relevant brochure, itinerary, leaflets, booklet website which is www.menorahholidays.in
2.1) All the inputs in brochure and website have been done with the available information at the time of publication, however we are not responsible for any printing or typing mistakes.
2.2) As the brochure/website may have printed/made much earlier than your booking, we reserve all the right to change any information from the brochure/website.
2.3) We reserve the complete right to change any brochure/ website information before/after your booking the tour due to some unavoidable circumstances. We therefore ask you to confirm the current information by contacting us.
2.4) Note that the itinerary may have changed. The products and services displayed may have changed. The photos of meals / sightseeing / properties/vehicle etc. are for reference only and may differ from the actual. Hotels may have to be booked away from the City Centre.
3.1) We reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour. We will make reasonable efforts to notify you promptly of such changes / events sufficiently in advance during booking or prior to departure of the tour.
3.2) Changes may be necessitated due to factors beyond our control such as Force Majeure events, strikes, fairs, festivals, sport events, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing etc.
3.3) Due to airline's requirements the points of entry and exit in a country may change. We may operate more than one coach per departure date and may for convenience reverse the direction or amend the itinerary.
3.4) Change in itinerary may also be required or necessitated on account of actions, inactions, defaults or condition of tour clients in the group / agent.
3.5) We shall not be liable to refund any amount or pay any compensation / damages on account of any change in itinerary.
3.6) On reaching Eiffel Tower, if there is a very long queue, we will be taking you to the Montparnasse tower (only in tours where Eiffel Tower entrance is included)
4.1) Please read carefully and understand the contents of the Tour Brochure /website itinerary, the 'Terms and Conditions', Price Grid and such other documents as may be applicable, as all these will form part of your contract with us.
4.2) Upon executing the Booking procedure and on payment of the prescribed non-refundable interest-free booking amount, a binding contract shall come into existence.
4.3) We advise you to ensure, before making a booking, that you have and/or you will be able to provide all the required valid and genuine documents/details of all the travelers.
4.4) In the event you are booking through us a tour / travel / service of any third party operators, the terms and conditions of such third party operators, including their payment schedule, cancellation, refund etc shall apply to you in addition to these Terms and Conditions.
4.5) In case of one or more but not all tour clients named in the Booking, it shall be deemed that the signatories have been duly authorized by all such tour clients to sign on their behalf assuming full responsibility.
4.6) Where travelers are booked through a travel agent, if such travel agent have booked the passengers through our website / through our representative, it shall be deemed that he has agreed on all our terms and conditions on behalf of all the tour clients named in the Booking.
4.7) Please note that there is no contract between the Company and the tour clients(travelers) until the booking is done directly by the client/ travelers and the Company has also received the specified non-refundable interest free booking amount from them.
4.8) The full payment must be received in accordance with prescribed payment schedule. If not paid in accordance with the payment schedule the company reserves the right to cancel the booking with consequent forfeiture of booking amount.
4.9) Any payment that you make us should be through online transactions, Demand Draft, Cheque only no cash transaction allowed and all payment should be done to Menorah Holidays only, not to any third party agents.
| Number Of Days Prior To Tour Date | Amount Need To Be Paid |
|---|---|
| At the time of booking | INR 100,000 per person |
| 35 Days prior to tour date | 50% balance payments |
| 21 Days prior to tour date | Rest balance payments |
| Number Of Days Prior To Tour Date | Cancellation Amount |
|---|---|
| Once booking is done | INR 35,000 per person (non refundable) |
| 35 - 29 Days prior to the tour date | INR 50,000 |
| 28 - 15 Days prior to the tour date | 50% of the full Tour cost |
| 14 - 08 Days prior to the tour date | 75% of the full Tour cost |
| 07 Days prior to the tour date | 100% of the full Tour cost |
| In case of Visa rejection 35 days prior to the tour date, on submission of relevant document | INR 35,000 per person (Non Refundable) |
| If Visa gets rejected within 35 days of the tour date | As per above conditions |
6.1) Very Important: Once we receive payments from client / agents, we pay TCS on the same, as of now 5% TCS is applicable on the received amount. If you cancel the tour then TCS amount that we have paid to the government will not be refunded by us. Menorah Holidays will not be responsible for any dispute relating to TCS.
6.2) Refunds will be done only through the Original Mode of Payment.
6.3) Transaction processing charges will be borne by the user for using the payment Gateway, at the time of refund we will only refund the amount after charging cancellation amount as applicable of the tour cost.
6.4) Refunds (If any) for Changes and / or cancellations will be paid directly to you for bookings made by the actual passengers, it would take at least 30 working days to process refunds.
6.5) There is no refunds payable for any unutilized or partially utilized services (e.g. Airline tickets, Visa, Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc.)
6.6) Third Party refund i.e., airlines, cruise, overseas suppliers could take between "30 to 90 working days", provided relevant supporting are provided to the Company.
7.1) We are travel and holiday organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider etc. that is engaged to provide you services during the course of your tour.
8.1) The menus are pre-set menus provided for meals on the tour. The types of meals are clearly indicated in the brochure/ website/ itineraries.
8.2) We guarantee a special diet to the client, except to the extent mentioned in the brochure/website/ itinerary and preferred by you.
8.3) In the event of whatsoever reason the client/group misses any meal including breakfast offered to him/group, then no claim can be made for the meal/breakfast, which he has missed and not utilized.
8.4) Special requests for room allocation, diet consideration on tour / cruise / flight etc. must be made in writing at the time of booking, but all such requests shall be subject to availability.
9.1) We select hotels which are convenient and comfortable, in order to reduce travelling time and more sightseeing, they may be located away from the city centre.
9.2) Also due to favorable conditions in Europe, most of the hotels do not have air conditioners / fans.
9.3) All baggage and personal effects are at all times and under all circumstances your responsibility. We will not be responsible or liable in case of loss of such items from the hotel premises / coach / Airport / flight/cruise etc.
9.4) Hotels in Europe have some of the modern facilities like attached toilets with showers / bathtubs are provided and they may / may not have room service facilities.
9.5) We cannot guarantee the availability of adjoining rooms / interconnecting rooms / non-smoking room / family /friends / relative rooms on the same floor etc.
9.6) In Europe since the rooms are comparatively small, we would recommend only 3 persons in one room for your own comfort.
9.7) A double room has either a single queen-size bed or two separate beds. If you request for a room with a queen-size bed, the same would be provided subject to availability.
9.8) The hotels will either be those shown in the itinerary or of the same category. Due to trade fairs and conventions in the cities the hotels may be blocked out for more than 2 years in advance.
9.9) Facilities like mini bar, pay television channels, telephone etc are not complimentary and these facilities if used by the client have to be paid for by the client directly to the Hotel.
9.10) Any damages caused to the hotel rooms / Coach / place of visit etc. during your stay/tour/visit, shall be borne and payable by you/traveler.
10.1) We generally take air conditioned/air-cool coaches/ van at times due to weather extremity; the air condition may not work or will not be much effective we are not responsible for any malfunction/defect in the coach.
10.2) As far as seating is concerned it will be on rotation basis for which our tour professionals will assist the travelers. No seats will be permanent for any clients.
10.3) Some of the coaches may have the facility of WC/ Toilets inbuilt. But which can be availed in extreme condition only, not guaranteed.
10.4) Company will not be responsible in any way for lost valuables left behind in the coaches / van.
10.5) Please note that smoking, consumption of alcoholic beverages and snacks is strictly prohibited on coaches/van.
10.6) It is suggested to carry One check in bag and one hand bag per person only, due to limited boot space in the coach/van.
11.1) In any situation we are not liable to you or any person for loss of baggage by the airline, failure to provide meal of your choice by the airline, denied boarding despite having confirmed tickets and visa, quality of meals offered by the airlines, flight delay, change in flight schedule/routing or you miss the flight etc.
11.2) Airport taxes / Airport Development Fee as applicable to be paid over & above the Tour Cost should there be a rise post the printing of the brochure.
11.3) Every airline has their own set of rules and regulations about the weight restrictions and they keep on changing this regularly. You are requested to please check the updated baggage rules of the individual airlines.
11.4) We are not liable, in any way, if you are unable to carry any baggage or if you have to pay any extra-charges due to restrictions imposed by the airline.
12.1) It shall be the duty of the Traveler to inform the Company in case the Traveler has any medical condition that may affect his ability to enjoy and pursue fully the Tour Arrangements.
12.2) The Company reserves the right to ask the Traveller to provide written certification of his medical fitness before departure.
12.3) It is necessary for the Traveller to obtain a valid travel/ health insurance prior to the commencement of the tour and the company will not be responsible for the same.
13.1) The information furnished and shared to us by you will be totally treated as confidential and will share only the necessary information with airline, hotels and other service providers who will provide the services to client during the tour.
The Company shall be excused from the performance if prevented by any cause beyond reasonable control including acts of God, riots, wars, accidents, embargo, terror attacks, coup strike, natural calamities, quarantine, global pandemics, lockdowns or requisition. Tours will only operate subject to Government rules and regulations. If there is an immediate lockdown, global pandemic, acts of God, riots, wars, terror attacks, or natural calamities and the tour is cancelled, Menorah Holidays will not be responsible for any expenses.
15.1) All dispute/complaints with respect to these terms and conditions, the tour and services shall be subject to exclusive jurisdiction of High Court at Karnataka.
Upon signing the booking form / accepting our terms and conditions on our website/ through our sales representative, these terms and conditions shall be binding on both the company and the Traveler and shall become the only basis of relations between the parties.